Frequently Asked Questions (FAQ)
1. Where is your store located?
We are proudly based in Sandton, South Africa. For the time being Home Renew is an exclusively online store, offering a curated selection of home lifestyle improvement products just waiting to reach your home!
2. Do you ship internationally?
No, we currently only ship within South Africa, where we are running a free shipping campaign. Don't wait up!
3. How long does shipping take?
Shipping usually takes around 3-4 business days within Gauteng and between 3-7 business days for the rest of the country, depending on your location within South Africa.
4. What are the shipping costs?
Take advantage of our Free Shipping Promotion! Shipping is free and insured for all our products! While stocks & promotions last!
5. What is your return policy?
We accept returns within 7 days of receiving your purchase. Items must be unused and in their original packaging. Please contact our support team as soon as possible for assistance.
6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website, Unless stated otherwise.
7. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and use some of the most popular payment gateways.
8. Do you offer customer support?
Yes Ofcourse! Our customer support team is here to help. You can reach us through our contact details or on our contact page for any inquiries.
9. What should I do if I have issues with my order?
If you encounter any issues with your order, please reach out to our customer support team as soon as possible. We’re here to help resolve any concerns you may have.
10. How do I contact you?
You can contact us via the contact form on our website or email us at info@homerenew.co.za